Privacy Policy

RLA Tenant Referencing will treat all your personal information as private and confidential (even when you are no longer a customer), except where disclosure is made at your request or with your consent or where we are required by law to disclose.

We will hold your details for a minimum of 3 years. We will use your information for the purposes of administration and provision of Tenant Referencing Services.

If you do not wish to receive information on other products and services, please write to:

The Data Controller, RLA Tenant Referencing c/o RGA Group, Grove House, 551 London Road, Isleworth, Middlesex TW7 4DS, or contact Support on 0333 000 0163.

Before using this website, you should note the following points:

In order to deliver an effective service to you it is necessary for us to store personal information about you.

If you register to use the RLA Tenant Referencing websites, (in order to supply details for either insurance or assessment purposes) we will treat all information supplied to us in accordance with this document.

We will not pass on any details supplied to us to any other organisation outside of the RGA Group of companies and their service providers without your express permission.

If you visit the RLA Tenant Referencing website, having been introduced to us by third party websites, then information supplied by you to us may be passed on to the relevant third party only. Our privacy policy does not extend to any third party websites that you might visit via our websites, or be directed to our websites from.

All necessary information supplied to RLA Tenant Referencing will be processed and stored on a secure server and may be used during future visits to the site to facilitate easy repeated use.

Data Protection Notice
Use of Personal Information you provide or we hold (whether or not under this Policy), may be used by us, our employees and/or agents to do the following:

  • To identify you when you make telephone enquiries.
  • To help administer any accounts, services and products offered by us now or in the future.
  • To help us detect fraud or loss.
  • To keep you updated on any current tenant assessment or insurance transaction specific to you or your Company and undertaken at your request.
  • To keep you up to date with changes to the current services that we offer.  Any email transmitted to you and carrying such information will also indicate a procedure to stop all such future contact.

If you do not want to receive this secondary information please let us know by contacting us by telephone on 0333 000 0163.

You can obtain a copy of details held by applying in writing, enclosing an administration fee of £10, to the following address: The Data Controller, RLA Tenant Referencing c/o RGA Group, Grove House, 551 London Road, Isleworth, Middlesex TW7 4DS.

Credit Reference Agencies
We may search the files of credit reference agencies who will record the search. This information may be shared with credit grantors and used for credit decisions and fraud prevention. Third Party Agencies

We will also provide your information to relevant third parties such as insurers in order to achieve your various requirements. Except where we are required to disclose by law, we will treat all your information as confidential, even when you are no longer a customer and (unless we are required to do so by law) will not disclose any such information except where a disclosure is made at your request or with your consent.


Please note that any contract for the supply of goods/services will be made between you and the provider of the goods/services; not with the Residential Landlords Association Limited or any of its associated companies.
The RLA has no liability in relation to any contract entered into by you as the RLA only acts as in introducer.

Residential Landlords Association